All Collections
Account Information
General Information
My 2FA code is not working, what can I do?
My 2FA code is not working, what can I do?
Updated over a week ago

Please make sure the device with your 2FA app is synchronized in time with the device that you are using the Bake website on.

Also, please try the following methods to solve your issue.

  • Make sure that you have a stable internet connection

  • If you are using the mobile app:

    • Check if you have the latest app version installed

    • Try to reinstall the app

    • Try on the web browser and see if it works there

  • If you are using the web browser:

    • Try a different browser

    • Clear your browser history and cache

    • Try using Incognito Mode, if supported by your browser

  • Try again on a different device (e.g. different PC or mobile device)

If all that did not work, you may request to reset your 2FA.

Read also: Is 2FA required / mandatory for withdrawals?

Did this answer your question?